IntegrIT Network Solutions Launches 24/7 Help-Desk Designed to Meet Information Technology Needs of Small Businesses in the Greater Seattle Area

Market Leading Rest Assured™ IT Support Service Will Now Be Offered Around the Clock

Lynnwood, Wash. - Furthering its commitment to serve the IT support needs of Seattle area small and mid-size business (SMB) market, IntegrIT Network Solutions, Inc., announced Monday that its market-leading Rest Assured™ remote help desk service is now available 24 hours a day, 7 days a week, offering affordable IT support.

Rest Assured™ IT support has been available to SMBs in the greater Seattle area since 2003 during regular business hours, with only emergency coverage after hours. ‘Rest Assured™ 24/7 Help Desk’ will continue to provide the same level of service features including remote control of client desktops, comprehensive call ticketing and reporting, and three levels of escalation to resolve problems effectively and instantaneously.

"Our clients are small businesses with employees who work after hours and on weekends," said Larry Owens, President of IntegrIT Network Solutions. "With our new 24/7 availability for Rest Assured™ IT support, we are able to address and resolve an organization's IT issues immediately, no matter what time of the day or night, whether they're working from home or at the office. Our 24/7 model is just one more way of ensuring optimum support for our customers."

IntegrIT Network Solutions' Rest Assured™ IT service is specifically tailored to the SMB market, with the company having been founded by a small business owner and former IT professional. One client of the service, Bering Industrial, Inc., a Seattle construction firm with 5 users and a Rest Assured™ IT support client since 2006, notes that Rest Assured™ service has improved business efficiency.

“In our business, network reliability is critical. Because IntegrIT Network Solutions, Inc. is constantly monitoring, maintaining, and updating our systems, network issues rarely arise, and when they do, they can be dealt with remotely - usually within minutes,” said John Marker, Owner of Bering Industrial, Inc. Using IntegrIT Network Solutions' Rest Assured™ service plan has not only eliminated any downtime, but has given us the peace of mind we need to carry on our business with confidence.

"Small business owners have told us that when computer problems arise, it can be overwhelming and, at times, can put their business at a stand-still," said Julie Rice , Vice President, IntegrIT Network Solutions Business Development. "Our ‘Rest Assured™ 24/7 Help Desk’ is designed to help SMBs overcome issues on-demand, without waiting, so they can keep employees productive and business systems running with little or no interruption."

"This innovative service provides customers with a team of highly trained technicians ready to resolve issues, on-demand, at a fraction of the cost of bringing technicians in-house or wasting time trying to fix problems themselves. Now SMBs have the same flexibility that large companies have to use the latest technology, while being ready for any computer challenge around the clock."

Trained professionals troubleshoot computer hardware and software problems by remotely connecting to and accessing customer computers, diagnosing the problem and taking corrective action. However, the service supports more than just PCs, offering small businesses a single point of contact for help with a variety of standard business software applications, numerous printers, Wi-Fi routers, network and Internet connectivity, as well as providing basic PDA and BlackBerry® support.

‘Rest Assured™ 24/7 Help Desk’ is available as a one-time service option or in four levels of annual service subscription plans. Each subscription plan comes with priority remote access support for hardware, software, and network connections for customer PCs. Yearly subscription service plans come in a range of pricing bundles to fit all IT needs and budgets.

Seattle area SMBs can order services by visiting www.integrit-network.com/quote.php or contacting an IntegrIT Network Solutions small business sales representative at 1-866-578-6220 or info@integrit-network.com.

ABOUT INTEGRIT NETWORK SOLUTIONS, INC.

Headquartered in Lynnwood, Washington, IntegrIT Network Solutions, Inc. is a full-service technology solutions provider and consulting firm that caters to the needs of small and mid-sized businesses in the greater Seattle area. Since 2003, IntegrIT Network Solutions has been offering technology solutions to assist businesses in improving the overall efficiency and profitability of their operations. From Needs Assessment and Disaster Recovery plans to Hardware Implementation and Hosted Solutions, IntegrIT Network Solutions provides small businesses with an IT resource for every aspect of their business. Other key offerings include server installation, virus protection, network security, backup services, and complete IT outsourcing. More information on IntegrIT Network solutions is available from the company’s website, www.integrit-network.com, or by emailing info@integrit-network.com, or calling 425.787.0193.

# # #