FOR IMMEDIATE RELEASE
May 18, 2010
Media Contact:
Julie Rice
Leading provider of outsourced IT solutions in the greater Seattle area continues to exceed its customers' expectations with quality, reliable, and proactive technology solutions
Phone: (425) 787-8193
IntegrIT Network Solutions, Inc. announces new on-line Customer Portal to enhance service and support for existing users
Lynnwood, Wash., May 18, 2010 - IntegrIT Network Solutions, Inc., a leading provider of IT support services for Small and Mid Size Businesses in Snohomish and King Counties, has announced the launch of a new Online Customer Care Portal – designed to help customers maximize the value of their tech support investment.
IntegrIT Network Solutions
Customer Care Portal streamlines the case
management process, enabling users to log, update, and track their cases while
retrieving information from and contributing information to the IntegrIT
Network Solutions
technical support knowledge base.
"We are proud to introduce the Online Customer Care Portal, yet another resource for customers, whose complete satisfaction with IntegrIT Network Solutions is of foremost interest to this organization," said Larry Owens, IntegrIT Network Solutions, Inc. president and chief technologist. "In launching the new system, IntegrIT Network Solutions hopes this will deliver a more flexible and more responsive service to our existing customers.”
"IntegrIT Network Solutions Customer Care Portal is an extension of our commitment to customers," said Julie Rice, vice president of IntegrIT Network Solutions business development. "It’s a fantastic achievement to be able to give our customers control over their own helpdesk requests.”
IntegrIT Network Solutions Customer Care Portal is a public Website that allows IntegrIT Network Solutions customers with a current maintenance agreement to easily access the online facility. The Web site is available 24 hours a day, seven days a week, and helps customers quickly find answers they are looking for. The following services are available through the Customer Care Portal system:
· Submit, edit, review, and re-assign service tickets
· View a list of all service tickets for that company
· Access to IntegrIT Network Solutions technical support knowledge base
· A searchable Knowledge Base that allows users to search all service entries in the system
· View list of active agreements for that company.
· View list of all closed invoices for company.
· Run and view of all reports that can be run for company
ABOUT INTEGRIT NETWORK SOLUTIONS, INC.
Headquartered in Lynnwood, Washington, IntegrIT Network Solutions, Inc. is a full-service technology solutions provider and consulting firm that caters to the needs of small and mid-sized businesses in the greater Seattle area. Since 2003, IntegrIT Network Solutions has been offering technology solutions to assist businesses in improving the overall efficiency and profitability of their operations. From Needs Assessment and Disaster Recovery plans to Hardware Implementation and Hosted Solutions, IntegrIT Network Solutions provides small businesses with an IT resource for every aspect of their business. Other key offerings include server installation, virus protection, network security, backup services, and complete IT outsourcing. More information on IntegrIT Network solutions is available from the company’s website, www.integrit-network.com, or by emailing info@integrit-network.com, or calling 425.787.0193.
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