Frequently Asked Questions

IT Support FAQ IT Support FAQ

Is my company a good candidate for the IntegrIT program?
Take this quiz to see if you would be a good candidate for one of IntegrIT’s plans:

  • Is your company tech-intensive, dependent on your computers to be profitable?
  • Do your primary assets include: information stored on your computers, programs running on your computers, or processes that are technologically implemented?
  • Are you strongly dependent on email to conduct business?
  • If you experienced downtime for an hour or more — even a few minutes — would it seriously affect your productivity?
  • Are you or your staff losing productivity by the time you spend managing the network or dealing with various vendors?
  • Are your IT projects delayed, often for months or years?
  • Is your company exposed to the risk of losing irreplaceable data?
  • Are you frustrated with unreliable consultants who take hours to respond, tired of do-it-yourself maintenance, or hamstrung by the limitations of your in-house IT staff?
  • Would you like to avoid unpleasant surprises through flat-rate billing?

If the answer to any of these questions is “yes,” then you are a good candidate for one of IntegrIT’s plans.

Our goal is for you to become an enthusiastic reference account and for us to become a trusted advisor to you.

How would flat-rate IT support benefit me?
Flat-rate information technology (IT) support takes the guesswork out of budgeting for this essential service.

No more getting “nickel and dimed.”

With the IntegrIT  programs, you know your exact monthly IT cost in advance and can plan ahead. Your operational expenses are separated from your capital expenses (projects), permitting you to predict cash flow and do long-term strategic planning. There are no surprises.

When you say that this program aligns your interests with mine, what do you mean?
The traditional method of pay-as-you-go support model is called “break-fix:” it breaks, we fix it. It removes all incentive for your IT support consultant to give you maximum uptime. In other words, the more problems you have, the more money your consultant earns. There are consultants – not IntegrIT, of course – who may be tempted to take advantage of the situation or use it to camouflage their lack of competence.

The flat-rate model actually aligns our interests with yours. Your goal is to minimize downtime and maximize productivity. Our goal is to keep things running optimally so we don’t have to make unnecessary service calls.

You not only enjoy a predictable monthly cost, you also maximize uptime. IntegrIT gives you real value, in that your computers change from being a distraction or a hassle to being a reliable utility and a tool for your everyday work. Our clients view IntegrIT as a strategic partner and a trusted advisor.

I hate it when vendors don’t get together and solve my problems. Can you help?
How many times in the last year have you or your staff had to deal with the vendors for your phone systems, phone or Internet service, computer equipment, network scanners, copiers, faxes, line-of-business application software vendor, web hosting vendor, and so on?

Are you frustrated with their finger pointing or passing the buck? Are you angry about the wasted time?

Were you satisfied with the way things were eventually resolved? Is this an ongoing headache? What is the productivity loss for you and your organization?

Now, imagine having a single point of contact for your entire voice and data network. You would only need to send a single email, or make a quick phone call to open up a trouble ticket, and IntegrIT would manage the issue to resolution for you, no matter what it is and no matter how many vendors are involved. If a vendor onsite visit is required, we coordinate and schedule that activity. Vendor management is included with our Premium plan.

Are new hardware and software installation costs covered under this agreement?
Yes, if you sign up for the (Deep Sleep) Service. If you are a Delta (Dream) or Alpha (Zen) client, you will receive a discount on our rates for installing and configuring new hardware and software. Note: The costs of the hardware and software are NOT included. However, we will act on your behalf to research, recommend, and purchase new hardware and software at no additional cost if you are a REM Client.

frequently work from home. Will your IT Support my home computer?
Yes! We recognize the significant contribution an executive makes from his or her home, which is often an extension of the office. Our program includes support for the home computers of your company’s executives.

Can you make my PDA sync with my office data?
We have a lot of experience in this area. It is subject to many complexities, but we are usually successful in facilitating consistent, reliable data synchronization between a Palm Pilot, Pocket PC, Blackberry, or other PDA, and your Exchange data or other computer data.

Will your IT support guarantee that I won’t have any technical problems or downtime?
No, we cannot guarantee that you will never have any technical problems or downtime; no one can. However, we will guarantee you will see a significant drop in the number of problems you experience and a dramatic improvement in the speed, performance, and reliability of your system. Plus, if you are a REM (Deep Sleep) Plan client, we will resolve any computer network problems without billing you additional fees.

If I sign up for this IT support program, what is my commitment?
We request that clients sign up for a 12-month commitment to allow us to allocate the appropriate resources to your account. However, for first-time contracts, we will allow an initial 6-month commitment to allow you to test the waters and see if this program works for you. You may also cancel this agreement at any time, without penalty, as long as you give us 30-days’ written notice

How much does Service cost?
IntegrIT Network Solutions has created this comprehensive support program based on our years of experience, successful client engagements, and long term relationships.

The benefits to your organization from one of our Service Plans:

  • Makes your IT budget more stable and predictable
  • Enables you to focus on your core business
  • Increases levels of support and network availability without additional staff
  • Optimizes performance and maximize your investment in technology
  • Enhances network security
  • Numerous added resources that sets us apart from our competition

Learn more about the  Managed Service Plans or contact us now to explore how we can create a custom IT Service Plan that works best for your company needs and budget.